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Just curious - after you submitted the paperwork through their website (just receipts, right?), you got an email with an incident number (that's what I got at least).In addition, deleting browser cookies can remove your opt out prefrences, so you may need to opt out again. I sent in all the necessary paperwork to frontier via their website link about 3 1/2 weeks ago and finally just received confirmation to look for my check in the next 4-5 days.Thanks for sharing! I went with the second option too. They never told us to use any specific website and since all flights to New Orleans out of Philly that day were well over $500, I ended up buying a ticket on Spirit to f y to MSY from BWI and drove to BWI.
REBOOK TRIPEASY FULL
They gave us each a letter explaining basically the same 2 options-either full refund plus 2 vouchers totaling $500, or reimbursement up to $400 for making other travel arrangements plus $200 voucher. After twice boarding the plane and twice being told to leave the plane while they investigated the problem, they eventually canceled the flight. I had a canceled Frontier flight PHL-MSY back in June. The system is a little slow, but it works. Tried calling them, but I've been on hold for 72 minutes now. Has anyone had this happen, and how long did it take them to mail the check?Īlso, because they canceled the flight and I chose to rebook, I assume my return flight with them is still good and not canceled? (No refund has been given on my original booking) So now Frontier is supposed to somehow get that receipt from them (never asked me any prompts or sent me confirmation emails) and mail me a reimbursement check for $800 in the next 10 business days.but another Frontier page said 14 business days.and a third one said up to 30 days. The process took me to another webpage - TripEasy, which is somehow related to Frontier, where I booked another flight and charged it to my credit card (why didn't Frontier pay for that up front?). I chose the second option because I absolutely need to be at my destination, and also I still would like to keep my return ticket with Frontier. The email gave me two options: 1)get a refund and a voucher (by mail) 2)reimburse me up to $400 per passenger if I rebook on another airline. Got an email at 4am that my flight that day was cancelled (no reason given). Just had a very unpleasant experience with Frontier and was wondering if anyone else dealt with something similar.
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